At MZ Watches, we offer the option to preorder your favorite timepieces with complete transparency and peace of mind. Please read the following terms and conditions that apply to all preorder purchases.
Preorder Price
• The final preorder price will be fixed and confirmed via our Order Confirmation Email.
• This price is all-inclusive and covers:
• Product cost
• International shipping
• Customs duties
• Logistics and handling fees
• No additional hidden charges.
Advance Payment
Cash Payments (Preorders):
• A 50% down payment is required at the time of placing the preorder.
• The remaining 50% must be settled once the item arrives at our store and is ready for delivery or pickup.
Koko / Mintpay:
• Prices via Koko or Mintpay may slightly vary for some models due to commission fees charged by these third-party payment providers.
• Preorders via Koko or Mintpay will be processed only after the first installment is completed.
• For preorders, orders will be taken manually, and the payment links will be sent to your WhatsApp or Instagram DM.
Notifications & Collection
• You will be notified via WhatsApp and email once your preorder has arrived.
• You can choose to:
• Pick up your order from our office at:
31/14C, Bhathiya Mawathe, Dehiwela
• Or enjoy free standard delivery islandwide
(Delivery time: 1–3 working days in most cases)
Preorder Delivery Timeline
• Estimated delivery time: 10–14 days
• Any delays due to uncontrollable circumstances such as customs clearance, flight delays, or supplier issues will be communicated via WhatsApp.
Urgent Preorders
• Need it faster? Let us know — we’ll do our best to expedite your order within the same 10–14 day timeframe.
• However, delays due to external factors like:
• Customs detention
• International shipping delays
• Supplier stock availability
are outside our control and we cannot be held liable.
• We maintain a 100% preorder delivery success rate.
Warranty
• All preorder items come with either:
• The Manufacturer’s Warranty, or
• Our Store Warranty
• Each item is delivered with its original box and papers (unless otherwise stated).
Authenticity Guarantee
• All preorder watches are 100% authentic.
• We only source from authorized international distributors in the UK, Singapore, and UAE.
For any questions or assistance, feel free to contact us via WhatsApp or email.
Thank you for choosing MZ Watches – Luxury. Assured. Delivered.
